Frequently Asked Questions
Everything you need to know about your AFL gear and orders.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within Australia. Express shipping options are available at checkout for faster delivery to metro areas.
Are your products officially licensed by the AFL?
Yes, every item sold at The AFL Store is 100% officially licensed merchandise, ensuring that a portion of your purchase goes back to your club and the league.
What is your return policy for team apparel?
We offer a 30-day return policy for most items, provided they are unworn, have tags attached, and are in original packaging. Please note that personalized jerseys cannot be returned.
Do you ship AFL merchandise internationally?
Yes, we ship to fans worldwide. International delivery times vary by location and usually take between 10-21 business days depending on customs processing.
Can I change the size of my jersey after placing an order?
We process orders quickly to ensure fast delivery. If you need to change a size, please contact our support team within 1 hour of purchase, and we will do our best to accommodate the change.
How do I track my delivery?
Once your order has been dispatched, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress.